‘VISCOUNT DOWN DELIVERY DATA – 13 January 2012’

This newsletter is to update everybody on their book delivery status. Please READ it carefully.

It is no exaggeration to say that people frequently ask “when can I get my book” when their query is still attached to a newsletter we circulated only a day or two before, advising when to expect books to arrive!

Book delivery updates are also displayed on the ORDER page of our website www.viscountdown.com – which anyone can find at any time.

BOOKS ORDERED BY AIRFREIGHT
Customers who opted and paid for their books airfreighted from Hong Kong before the expiry date of this option on 10 October 2011, will be pleased to know that their books arrived at our offices in the UK and South Africa on Wednesday, 11 January 2012. Onward forwarding is currently in progress. Please see dispatch details below.

ALL OTHER BOOK ORDERS

HARDCOVER BOOKS
• All orders received from customers outside South Africa are for hardcover books.
• Hardcover books have been printed in Hong Kong and delays outside our control have been experienced.
• The shipment of hard cover books from Hong Kong has been dispatched by sea freight and is scheduled to arrive in the UK and South Africa
between the 15th and 20th of February 2012.
• Progress on the shipment arrival will be notified in further newsletters and posted to our website.
• Due to the immense amount of administration involved in correlating 800+ pre-orders, we cannot respond individually to delivery queries when
this information is already circulated by newsletter and posted on our website for everyone to see.
• Books can be ordered and paid for in advance through our website www.viscountdown.com and are not available through booksellers at present.

SOFTCOVER BOOKS
• Softcover books are printed in South Africa and will only be sold in South Africa until further notice.
• This is because South African postal rates to foreign destinations exceed the price of the softcover book.
• Softcover books are only obtainable through our website and are generally available ex stock.
• Books are dispatched by surface mail or Courier within three days from date order with payment.

DISPATCH DETAIL – PENDING ARRIVAL OF SHIPMENT MID FERUARY
• International orders – books will be dispatched to all countries within three days after the forthcoming shipment arrives at our office in the UK.
• Books posted from the UK should reach foreign destinations within 5 working days threafter.
• Books posted to customers located within the UK should arrive within 3 days thereafer.
• Books posted to South African addresses take up to 7 to 10 working days to arrive thereafter.
• Due to the high volume of books in the queue for posting, tracking numbers should only be requested AFTER the above mentioned periods have
lapsed.

PAYMENT QUERIES
• When submitting payment queries, please advise date and method of payment – i.e. by EFT direct / PayPal / MonsterPay.

PUBLISHING DELAYS – hardcover book.

Kindly note that publishing delays have mostly been incurred in circumstances beyond our control in the following manner:

• The late arrival of important information, photographs and documents received from contributors at the last moment – during September and
October 2011.
• The delay for authentication of submissions before inclusion in the book.
• One-month delay in November due to the arrival of the printer’s proof copy based on the wrong PDF file.
• Other reasons beyond our control – such as lightning strike on our computer and associated electronic equipment.

It is hoped that our customers will understand these circumstances, which have been just as frustrating for us as for anyone else. Nevertheless, the long wait for the hardcover books from Hong Kong is compensated by their absolutely magnificent quality for ownership to be proud of.
With all the accolades and excellent reviews received, “VISCOUNT DOWN” is fast becoming a Rhodesian classic, best-seller and collectors item.

Many thanks for your support.

Best regards,
KEITH NELL